Sony has pulled “Cyberpunk 2077” from its PlayStation store following widespread complaints about glitches in the futuristic video game.
Sony Interactive Entertainment, the Japanese tech giant’s gaming division, announced Thursday evening that it was removing the game from its digital store “until further notice.”
The company also set up an online form for players to claim refunds for the game, which “Cyberpunk” developer CD Projekt Red said it would offer following gripes about the problems that have plagued the title since its launch last week.
Sony Interactive Entertainment “strives to ensure a high level of customer satisfaction, therefore we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store,” the company said on its website, adding that the refund process may vary depending on the buyer’s payment method and financial institution.
In a statement Friday, CD Projekt Red said it had a discussion with PlayStation before “Cyberpunk” was yanked from the store. But Sony did not immediately respond to an email seeking more details about why it decided to pull the game and when it might return.
“We are working hard to bring ‘Cyberpunk 2077 back to PlayStation Store as soon as possible,” CD Projekt Red said, noting that physical copies of the game are still for sale in stores and online.
The game’s removal from the PlayStation store delivered another blow to CD Projekt, the Polish company that spent eight years hyping “Cyberpunk 2077” only to see it crash and burn.
The firm’s shares on the Warsaw Stock Exchange had plunged about 12 percent to 271.40 Polish zloty, or $74.14, as of 11:03 a.m. Friday.
While early reviews indicated the open-world role-playing game performed decently on on PCs and the new PlayStation 5 and Xbox Series X systems, players complained that it was “totally broken” on older Xbox One and PlayStation 4 consoles.
After gamers shared videos of various glitches such as a vehicle driving through walls and characters with blurred-out faces, CD Projekt Red apologized for the problems and admitted it “should have paid more attention” to improving the game’s performance on older consoles.
Sony did not immediately respond to an email early Friday asking why it decided to yank “Cyberpunk” from the PlayStation store and when the game might return.
It’s also uncertain whether Microsoft will similarly pull the title from its Xbox store. Neither Microsoft nor CD Projekt Red immediately responded to requests for comment.